I'm new to Lady Satanus. Where do I start?
Right here! This is Lady Satanus’s very first chapter, “Sinister Urge #1”.
Thanks for joining us for this monumental event! Get it NOW, and later you can say you knew her when…
Last updated: July 28, 2023 02:06
Will there be any Bonus Items?
Yes! We unlocked a bunch during the Kickstarter! Bonus items ship to all backers with physically-shipping rewards!
Last updated: July 28, 2023 02:08
Can Brian Pulido sign my reward items?
Yes! Brian will offer his signature on select reward items (books, prints, and metallicard sets) for a nominal ‘per-item’ FEE. You may make your signature selections during your post-campaign backer survey.
PLEASE NOTE: If, during your backer survey, you select “SIGNED” on a metallicard set, please understand that only ONE metallicard per set will be signed (creator’s choice). Thanks!
Last updated: July 28, 2023 02:09
Can you send my books to CGC for grading?
As of mid-2022, Coffin Comics no longer offers CGC grading services due to capacity. We truly apologize for the inconvenience!
If you do wish to get your books graded by CGC, we recommend selecting UNSIGNED copies during your backer survey so that you can later acquire witnessed creator signatures at signings and trade shows prior to grading. Then, you can send your submissions to CGC through your own CGC account or through an authorized facilitator.
Last updated: July 28, 2023 02:09
I pledged for a digital reward. How and when will it be available?
All digital rewards will be distributed to backers in alignment with the time we begin fulfilling our physical rewards. We will notify all backers via the campaign UPDATES page, as we draw closer to the exact delivery date. We’re currently projected for November 2023.
Last updated: July 28, 2023 02:10
How and when will I be billed for my balance in BackerKit?
If you purchased add-ons in BackerKit or otherwise have a balance due in BackerKit, your credit/debit card or PayPal info will be collected during your backer survey.
If you’re paying in BackerKit by credit or debit card, please be advised that we will bill cards starting Friday, August 18 at 5:00PM PDT (8:00PM EDT). However, if you use PayPal to pay your balance, your PayPal account will be billed at the time of the transaction.
Last updated: July 28, 2023 02:12
When will my rewards ship?
If all goes to plan, we’ll be fulfilling all rewards in November 2023. If anything changes, we’ll definitely keep everyone in the loop, via the campaign’s update page on Kickstarter.
Last updated: July 28, 2023 02:13
How will my rewards ship and how will they be packaged?
We will be fulfilling the vast majority of rewards with USPS. Please keep in mind that international shipments may incur duties/taxes/import fees that are the responsibility of the customer. We appreciate your understanding!
In terms of packaging, we go through great lengths to uphold the very best shipping and handling procedures in the industry. We use boxes all rated at 200 pound or better burst strength. Your items will be securely packaged so that they don’t shift during transit. Any of our past customers/ backers will be able to tell you how much we care about these things!
Last updated: June 15, 2023 11:29
How much will I be charged for shipping?
Shipping is FREE to backers residing in the United States.
If you’re an international backer, there will be a shipping fee added to your order, which will vary depending on the items you select and where you live.
Last updated: July 28, 2023 02:14
Current Estimated Shipping Date: November 2023
Last Updated At: 07/28/23What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
RETURNS & EXCHANGES: To process a return or exchange, any damaged, missing, and/or inaccurate items in your order must be reported to us within 7 business days of delivery to the original address printed on your order packing slip. We appreciate your understanding!